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	<title>McBlog</title>
	<link>http://www.mcsucks.com/mcblog</link>
	<description>Blogging about McDonalds Restaurants, Customer Service and Fast Food.</description>
	<pubDate>Wed, 25 Jul 2007 09:50:11 +0000</pubDate>
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		<title>Worst Case Scenario</title>
		<link>http://www.mcsucks.com/mcblog/worst-case-scenario/</link>
		<comments>http://www.mcsucks.com/mcblog/worst-case-scenario/#comments</comments>
		<pubDate>Tue, 24 Jul 2007 11:58:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
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		<guid isPermaLink="false">http://www.mcsucks.com/mcblog/worst-case-scenario/</guid>
		<description><![CDATA[The parking restriction at McDonald&#8217;s Gatwick South terminal is 45 minutes or else you get a parking fine. You can&#8217;t dodge it because it&#8217;s ANPR (Automatic Number Plate Recognition) camera controlled parking. So how long does it take to feed a family of 4?
You pull into the carpark - clock starts ticking
(0 minutes)
You pull into [...]]]></description>
			<content:encoded><![CDATA[<p>The parking restriction at McDonald&#8217;s Gatwick South terminal is 45 minutes or else you get a parking fine. You can&#8217;t dodge it because it&#8217;s ANPR (Automatic Number Plate Recognition) camera controlled parking. So how long does it take to feed a family of 4?</p>
<p>You pull into the carpark - clock starts ticking<br />
(0 minutes)</p>
<p>You pull into a parking space and turn off the engine - add two more minutes if mum is doing the parking <img src='http://www.mcsucks.com/mcblog/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /><br />
(1 minute)</p>
<p>You extract the kids from the car, one is six and stands patiently by the side of the car whilst you try to assemble the child buggy for the litte one (you need it in case there are no high chairs available) check you have your keys/ money and head off to the store across the carpark.<br />
(4 minutes)</p>
<p>You get into the store and opt for the &#8220;park mum and the kids at the table&#8217; option. Coats off first. You track down a high-chair for the little one and a cloth so you can wipe those ever-present stains and food crumbs off of it.<br />
The kids will both have the usual Happy Meals™ one with a cheeseburger and the other chicken nuggets. Mum can&#8217;t decide if she&#8217;s still on that diet or not, does she opt for a deli-sandwich or can she really go for the big mac meal and not look greedy? I reassure her that no matter what she orders her bum can&#8217;t possibly get any bigger. She obviously is comforted by this and after some serious decision making she opts for some toasted ciabatta, naan bread, chicken tikka, wrapped, McFolded, mayo, salad sandwich thingy with a side salad, milkshake and a McFlurry™. I head off to the counter wondering how she even knows this stuff!<br />
(8 mintues and small headache)</p>
<p>[note1: I like eating Mcdonald&#8217;s, when I really go for it I have no problem eating a Big Mac™, large fries, 3 cheeseburgers, apple pie, medium coke AND a chocolate shake!, back to the timeline&#8230;]</p>
<p>I opt for a quarter pounder with cheese meal with an extra cheeseburger (just for luck) but I can&#8217;t decide if I want the apple pie or not this time, so guess what? &#8230; that&#8217;s right, I will come back later for that! There&#8217;s only two people ahead of me in the queue so it won&#8217;t be too bad.</p>
<p>[note2: For the sake of the timeline let&#8217;s not pretend that I queue for 28 mintues, like I had to when I went into the McDonald&#8217;s in town last Saturday!. In there it&#8217;s not unusual for families to send out search parties to see if you&#8217;ve even been served but let&#8217;s not go there!&#8230;  I will call it 5 minutes]</p>
<p>After watching the two people in front get their food, I get to the counter and place my order.<br />
(13 mintues)</p>
<p>All the food gets assembled onto the tray, once again I&#8217;m going to pretend that all the food was ready and they didn&#8217;t have to offer to &#8220;bring it over to the table&#8221; for me. I stagger to the table with a mountain of food, drinks and boxes and the fun begins.<br />
(16 minutes)</p>
<p>It takes a moment to get unpacked and organised. My daughter (aged 2) gets the cheeseburger, she dives right in and my son has nuggets but first he wants to assemble the toy that came with his meal! What is it and WTF does it do? It&#8217;s another couple of minutes wasted whilst my food gets cold but he has his Shrek toy and starts to play with it. We start eating.<br />
(19 minutes)</p>
<p>Wait!, now my daughter seeing the toy wants hers too. I make that for her and after unwrapping my food I am surrounded by enough rubbish to supply a small paper mill. I have to tidy up a bit. We all eat.<br />
(21 minutes)</p>
<p>[note3: So how long does it actually take to eat? Well surprisingly the last time I took the kids it was actually 48 minutes just to eat our food! Right there that blows the whole 45 minute car parking issue right out of the window but for the sake of this example let&#8217;s call it 15 minutes! I know it&#8217;s unrealistically fast but I am doing my best here&#8230;&#8230;]</p>
<p>We finish eating. My son has even managed to eat the fries that my daughter didn&#8217;t want. In 15 minutes my wife has eaten her ciabatta, mayo, chicken tikka sandwich thingy, a side salad, milkshake and a McFlurry™. The greedy cow! No wonder I never take her anywhere! <img src='http://www.mcsucks.com/mcblog/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /><br />
(36 minutes)</p>
<p>The toilet shift begins. We can&#8217;t go together as there is no one to look after our belongings if we all disappear for a poo, and we can&#8217;t just leave the kids sitting at the table by themselves.. can we? I take my son to the toilet and return.<br />
(40 minutes)</p>
<p>My wife goes to the toilet. Sometimes my wife has to take my daughter to that nappy changing room place that men don&#8217;t even know exists, but not this time. For this example my daughter has kept her food in the top half of her body an also hasn&#8217;t thrown up. She returns from the toilet.<br />
(44 minutes)</p>
<p>We pack up, clean the fries off the floor. Put all our rubbish in the bin and consider how we are going to get the kids out of the restaurant, into the car and out of the carpark in 60 seconds, the wife looks like she&#8217;s about to die from eating all that food in 15 minutes, I haven&#8217;t had my apple pie and it&#8217;s just started raining&#8230;</p>
<p>my son spots the colouring pad on the wall, &#8230;with crayons provided!</p>
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		<title>The Invisible Sign</title>
		<link>http://www.mcsucks.com/mcblog/the-invisible-sign/</link>
		<comments>http://www.mcsucks.com/mcblog/the-invisible-sign/#comments</comments>
		<pubDate>Sun, 01 Jul 2007 13:20:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
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		<guid isPermaLink="false">http://www.mcsucks.com/mcblog/the-invisible-sign/</guid>
		<description><![CDATA[When I spoke to McDonald&#8217;s Customer Services I was told that I could have asked the manager in the store for more time.
Apart from the fact I didn&#8217;t realise that I would be needing more time I asked how I was supposed to know that information, I was told there were signs in the store. [...]]]></description>
			<content:encoded><![CDATA[<p>When I spoke to McDonald&#8217;s Customer Services I was told that I could have asked the manager in the store for more time.<br />
Apart from the fact I didn&#8217;t realise that I would be needing more time I asked how I was supposed to know that information, I was told there were signs in the store. You&#8217;re going to like this&#8230;.</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/07/small-sign.jpg' alt='small-sign.jpg' /></p>
<p>Here is what the sign says; (as my Nokia was a bit blurry)<br />
&#8220;To ensure that our customers have the opportunity to park adjacent to this restaurant, it has become necessary to impose time limits on parking&#8221;</p>
<p>In the very tiny print it goes on to say;<br />
&#8220;Customers will therefore be permitted to park for a maximum of 45 minutes with no return within 2 hours. If you are in a large group and require additional time for your visit, please speak to the shift manager at the beginning of your visit.&#8221;</p>
<p>So what&#8217;s funny about this? Well let&#8217;s have a look at where that sign actually is&#8230;.</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/07/hidden.jpg' alt='hidden.jpg' /></p>
<p><strong>NOWHERE NEAR</strong> the entrance (which is over there on the right), <strong>NOWHERE NEAR</strong> the service counter and oddly enough, <strong><br />
NOWHERE NEAR</strong> those people who are eating their meal!</p>
<p>If they happen to need the toilet they might walk past the sign, and the chances of them reading it are - well, very small to say the least.<br />
This is apparently McDonald&#8217;s way of making it clear that you can &#8220;speak to the shift manager at the beginning of your visit&#8221;!</p>
<p>Words come to mind for companies who do business like this&#8230;</p>
<p><strong>Note:</strong> On the wall to the right of the staff member is the &#8220;Crayoning Display&#8221;. As you may notice it is empty. I don&#8217;t know if this is coincidence or as a result of my complaint. I will check it out at a later date.</p>
<p>Further information:<br />
<a href="http://www.mcsucks.com/mcblog/car-park-signs/">The car park signs</a><br />
<a href="http://www.mcsucks.com/mcblog/approaching-the-store/">Approaching the store</a></p>
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		<title>Approaching The Store</title>
		<link>http://www.mcsucks.com/mcblog/approaching-the-store/</link>
		<comments>http://www.mcsucks.com/mcblog/approaching-the-store/#comments</comments>
		<pubDate>Sun, 01 Jul 2007 12:26:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.mcsucks.com/mcblog/approaching-the-store/</guid>
		<description><![CDATA[There is a sign 10 feet away from the door, I don&#8217;t know if it was there at the time as I don&#8217;t recall seeing any signs at all. The sign clearly has the &#8220;Parking P&#8221; at the top however, you have to turn your back to it in order to enter the store (notice [...]]]></description>
			<content:encoded><![CDATA[<p>There is a sign 10 feet away from the door, I don&#8217;t know if it was there at the time as I don&#8217;t recall seeing any signs at all. The sign clearly has the &#8220;Parking P&#8221; at the top however, you have to turn your back to it in order to enter the store (notice the very well photoshopped  directional arrow *cough*).</p>
<p>Either you 1) go out of your way to go read the sign 2) you turn and directly enter the store without reading the sign 3) you could catch the door for someone who is leaving - and enter the store without reading the sign.</p>
<p>If the sign said &#8220;Max Parking 45 mins!&#8221; right at the top it might help as you cannot read the smaller print without closer inspection. Maybe if they put it somewhere NEAR the door you could read the damn thing!</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/07/outside-mcdonalds.jpg' alt='outside-mcdonalds.jpg' /></p>
<p>Once you are inside the store there are NO SIGNS at the counter.<br />
No one ASKS you if you have read the signs. There are no TENT CARDS on the tables telling you about the parking and no one makes any effort to make sure you leave the store before your time is up.</p>
<p>So you either already know&#8230; or you are going to get screwed.</p>
<p>Seeing as there are fluorescent signs dotted all around the car park you might think they could put something NOTICEABLE in the store?</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/07/customer-service2.jpg' alt='customer-service2.jpg' /></p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/07/customer-service.jpg' alt='customer-service.jpg' /></p>
<p>Further information:<br />
<a href="http://www.mcsucks.com/mcblog/car-park-signs/">The car park signs</a><br />
<a href="http://www.mcsucks.com/mcblog/the-invisible-sign/">The invisible sign</a></p>
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		<title>Car Park Signs</title>
		<link>http://www.mcsucks.com/mcblog/car-park-signs/</link>
		<comments>http://www.mcsucks.com/mcblog/car-park-signs/#comments</comments>
		<pubDate>Sat, 30 Jun 2007 19:24:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
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		<guid isPermaLink="false">http://www.mcsucks.com/mcblog/car-park-signs/</guid>
		<description><![CDATA[Here is the sign into the car park which I drove straight past on my way in. You can clearly see on the floor it says customer parking so naturally you would assume this is a place for customers to park. After reading that, any other signage becomes of reduced significance and I certainly wouldn&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<p>Here is the sign into the car park which I drove straight past on my way in. You can clearly see on the floor it says customer parking so naturally you would assume this is a place for customers to park. After reading that, any other signage becomes of reduced significance and I certainly wouldn&#8217;t stop to read all that small print on the main sign on the way in.<br />
(Note: These pictures were taken 4 months AFTER the incident, I really have no idea whether they were there or not as I don&#8217;t recall seeing any signs on my visit)</p>
<p>I turned immediately left and parked next to where the blue car is &#8216;arrowed&#8217; on the picture&#8230;.</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/06/carpark-sign.jpg' alt='carpark-sign.jpg' /></p>
<p>The main yellow sign would have now been pointing away from me. I had no urges to walk across the car park to read any other signs. Strolling around car parks with a 5 year old in tow is not a standard behavioural pattern for me.</p>
<p>It doesn&#8217;t matter that there are a lot of other signs in the car park because you would only see them if you parked near to them (or possibly on your way out) besides, I guess if it was there I would have subconsciously seen the big &#8220;P&#8221; on the yellow sign on the way in.<br />
P= Parking, right?</p>
<p>Here is where I parked (in the empty space), there is no sign in front of where I parked&#8230;</p>
<p><img src='http://www.mcsucks.com/mcblog/wp-content/uploads/2007/06/carpark-sign2.jpg' alt='carpark-sign2.jpg' /></p>
<p>It did not register that any of the signs would pertain to me as I was only going to be staying for a short while to let my son have a Happy Meal™. There was no reason to think that the possiblility of a parking fine would apply to my situation.</p>
<p>Further information:<br />
<a href="http://www.mcsucks.com/mcblog/approaching-the-store/">Approaching the store</a><br />
<a href="http://www.mcsucks.com/mcblog/the-invisible-sign/">The invisible sign</a></p>
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